Timeliness

We're committed to creating an effective, efficient and accessible intellectual property (IP) system. Our service levels are guided by our customer commitments, so you know when to expect your request to be processed.  

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Our customer promise

As part of our commitment to creating a world-leading IP system, customers are the core of everything we do. Our customer promise outlines this commitment.

Contact us

You can contact us online or by phone. Our team is here Monday to Friday, 9am to 5pm your local time, across Australia, excluding national public holidays. We’ll help you find the right intellectual property (IP) information or support you need.

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Manage my IP

Once you've registered your IP (intellectual property), it's up to you to manage and maintain it.