Other legislation and policies

We take our responsibility for fair procurement and protecting vulnerable people who interact with us seriously. We observe several policies and frameworks to uphold this commitment. 

Related content 

Policy Register

Explore our Policy Register to find IP policy issues that are relevant to you and provide feedback.

Accountability and reporting

We're committed to ensuring accountability and transparency in the way we operate and in our procurement activities. We report details on our annual budget, corporate planning and procurement.  

Our customer promise

As part of our commitment to creating a world-leading IP system, customers are the core of everything we do. Our customer service charter outlines our customer commitment.