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Organisational structure
Our organisational structure outlines what each of our business groups do to ensure the efficient operation of our agency.
Accountability and reporting
We're committed to ensuring accountability and transparency in the way we operate and in our procurement activities. We report details on our annual budget, corporate planning and procurement.
Our customer promise
As part of our commitment to creating a world-leading IP system, customers are the core of everything we do. Our customer service charter outlines our customer commitment.