IP Australia Corporate Plan 2020-21
Director General’s Introduction
IP Australia’s vision is to deliver world leading IP services that are modern, effective and efficient to ensure all Australians benefit from great ideas. We achieve this through the administration and registration of patents, trade marks, designs and plant breeders rights; the professional registration of patents and trade marks attorneys; educating our customers on the role of IP in their business and providing advice to the Australian Government to better shape the IP rights system both domestically and internationally.
Our customers are at the centre of what we do and our new Customer Service Charter sets out the key commitments we have made to become a more customer focused agency. The new Charter has been streamlined and simplified to focus on the things that matter most to our customers; the timeliness and quality of their IP rights. Most importantly, our performance against the new commitments will be measured directly by our customers, which will then inform the way we do business in the future.
The quality of our IP rights is crucial to our work and will be supported by the implementation of a new Quality Framework and system in 2020-21. The Framework, with a strong emphasis on outcomes for our customers, will help embed principles of continuous improvement and ensure greater consistency across search and examination services.
While our focus on innovation and being a leader in digital services will continue, COVID-19 has seen demand for IP rights fall across the globe. As a result of the projected financial impacts of the COVID-19 pandemic, IP Australia has chosen to reduce our capital investment budget in 2020-21 and focus our investments on critical activities that transform service delivery for the benefit of our customers, reinforce the agency’s strong security culture and consolidate work on our IP data platform.
We will continue to progress the replacement of our transactional platforms with simple and modern solutions that make it easier for our customers to do business with us, cementing our position as one of the few government agencies offering 99 per cent digital end to end services.
Our people remain our greatest asset and we have a workforce of highly educated staff, with skills that span technical, scientific and legal disciplines. We will continue to invest in talent, capability development and flexible ways of working to build the workforce of the future. We value diversity and are committed to creating a culture where all our employees feel respected and included. By encouraging diversity of thought we inspire leadership and accountability at all levels.
As the Accountable Authority for IP Australia, I am pleased to present our 2020-21 Corporate Plan which covers the period 2020-21 to 2023-24 and is presented as required under paragraph 35(1) of the Public Governance, Performance and Accountability Act 2013.