Skip to main content

We’re building a new ipaustralia.gov.au. Visit a new version (beta) of our website and give us your feedback.

IP Australia Department of Industry, Science, Energy and Resources
  • About us
  • Customer Service Charter
  • News
  • Contact us
  • Careers

Link: 
Log in
  • Home
  • Patents
    Patents

    If you have a device, substance, method or process that is new, inventive and useful, you may need a patent. Find out what patents are and what’s involved in the application and management process.

    Learn more
    • Understanding patents
      • Patent basics
      • Types of patents
      • Time and costs
      • Searching patents
      • Engaging an attorney toolkit
    • Applying for a patent
      • Standard patent application process
      • Provisional application process
      • International Application process
      • What to include in your application
      • Portal for small and medium enterprises (SMEs)
    • Managing your patent
      • Maintaining your patent
      • Amending your patent
      • Enforcing your patent
      • Patent response times
    • Search patents
    • Apply for a patent
    • Patent examination manual
    • Patent case studies
    • Download supplement journals
    • Patent Analytics Hub
  • Trade marks
    Trade marks

    If you want to distinguish your goods, services (or both) from those of another business, you may need a trade mark. Find out what trade marks are and what’s involved in the application and management process.

    Learn more
    • Understanding trade marks
      • Trade mark basics
      • Benefits of trade marks
      • Trade marks examination process
      • Geographical Indications
    • Applying for a trade mark
      • Decide if you have a trade mark
      • Understanding goods and services
      • Search
      • How to apply
      • Application outcome
    • Managing your trade mark
      • Using and maintaining your trade mark
      • Trade marks and oppositions
      • International trade marks
      • Unsolicited invoices
      • Trade Marks Response Times
    • Search trade marks
    • Apply for a trade mark
    • Trade mark examination manual
    • Trade mark costs
    • Trade mark case studies
    • Renew your Trade mark
  • Designs
    Designs

    If you want to protect the unique visual appearance of a product, you may need design rights. Find out what they are and what’s involved in the application and management process.

    Learn more
    • Understanding designs
      • The benefits of protecting your design
      • The difference between a design right and other IP rights
      • What a design right is
    • Applying for a design
      • Checklist for applying for a design right
      • Design right costs
      • The process of applying for a design right
    • Managing your design
      • Renewing your design right
      • Amending your design right
      • Enforcing your design right
      • International designs
    • Search designs
    • Apply for a design
    • Designs examination manual
    • Design fees
    • Designs case studies
    • Searchable designs journals
  • Plant breeder's rights
    Plant breeder's rights

    If you have developed, or are developing a new plant variety, you may need plant breeder’s rights. Find out what they are and what’s involved in the application and management process.

    Learn more
    • Understanding PBR
      • PBR basics
      • PBR in detail
      • PBR and other IP rights
      • PBR time and costs
    • Applying for PBR
      • Decide if you have a PBR
      • Search for a PBR
      • Qualified person
      • Application part 1
      • Growing trial
      • Application part 2
      • Plant breeder's rights (PBR) FAQs
    • Managing PBR
      • Dealing with oppositions
      • International PBR
      • Using your PBR
    • Search Plant breeder's rights
    • Apply for a plant breeder's right
    • PBR examination manual
    • PBR forms
    • PBR IVDS
    • PBR Journals
  • Understanding IP
    Understanding IP

    Find out what you need to know to get started and progress your intellectual property (IP) journey including tips on taking your idea to market in Australia and abroad.

    Learn more
    • Getting started with IP
      • IP Explained
      • Educational materials and resources
      • Protecting your IP
      • Types of IP
      • IP Contract Generator
      • IP for Digital business
      • Indigenous Knowledge
    • Commercialise your IP
      • Commercialisation steps to consider
      • IP Toolkit
      • Source IP
    • Taking your IP global
      • IP protection in China
      • IP protection in the USA
      • IP protection in India
      • IP protection in Indonesia
      • WIPO DAS
    • History of Australian innovation
    • History of IP rights during WW1
    • IP in everyday life
  • IP infringement
    IP infringement

    Find out what to do if someone is infringing on your intellectual property (IP), how to avoid infringing on someone else’s IP and what to do about unsolicited IP services.

    Learn more
    • Enforcing your IP
      • Understand infringement
      • Before taking legal action
      • Stopping infringing imports
      • Letter of demand
      • Resolution methods
      • Going to court
      • International Alternative Dispute Resolution
      • Mediation FAQs
    • Infringing on others' IP
    • More about IP infringement
      • Protecting your IP online
      • IP insurance
      • Counterfeiting and piracy
  • Tools & resources
    Tools & resources

    If you are a self filer, attorney or a Qualified Person (QP) –this is the place to find our examination manuals, FAQs, case studies, search tools and more to help you further understand and research intellectual property.

    Learn more
    • Online services
    • Case studies
      • Patents
      • Trade marks
      • Designs
      • Plant breeder's rights
    • Certification rules
    • IP glossary
    • Forms
      • Patents forms
      • Trade marks forms
      • Designs forms
      • PBR forms
    • APIs
    • IP Contract Generator
IP Australia

Customer Service Charter Quarterly Report Q4 2018-2019

  • Tools & resources
  • Publications & reports
  • Tools & resources
  • Publications & reports
  1. Tools and resources
  2. Publications & reports
  3. Customer Service Charter Quarterly Report Q4 2018-2019
Date of Publication: 
Wednesday, August 14, 2019

The Customer Service Charter Quarterly Report is an overview of IP Australia’s performance against the Customer Service Charter.

customer_service_charter_quarterly_report_-_q4_2018-2019.pdf PDF in PDF format [255.91 KB]
Last updated: 
14 August 2019
  • About us
    • Careers
    • Accountability and reporting
    • Doing business with us
    • Freedom of information
    • Agency overview
  • News and community
    • News
    • Stay informed
    • Events
    • Blog
    • Official Notices
    • System availability
  • IP rights search
    • Patents search (AusPat)
    • Australian Trade mark search
    • Australian Design Search
    • Plant breeder's rights search
  • Connect with us
    • Facebook
    • Twitter
    • YouTube
    • LinkedIn

IP Australia | Delivering a world leading IP system

  • About Us
  • Contact us
  • About this site
  • Disclaimer
  • Accessibility
  • Copyright
  • Privacy
  • Beta - testing our ideas